Fannin Regional Hospital in Top 10% Nationally for Patient Experience
HealthGrades Study: 80% of Patients Treated at Best-Performing Hospitals Would Definitely Recommend Them to Friends, Family
Blue Ridge, GA. (June 7, 2011) –HealthGrades, the nation’s most trusted source for researching and selecting doctors and hospitals, today named Fannin Regional Hospital a recipient of the 2011 Outstanding Patient Experience Award™. This distinction ranks Fannin Regional Hospital among the top 10% of hospitals nationwide based on an analysis of patient satisfaction data for 3,797 U.S. hospitals. 2011 marks the 2nd consecutive year Fannin Regional Hospital has received the Outstanding Patient Experience Award™ and ranked among the top 10% in the nation for patient experience.
According to HealthGrades, 80% of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 55% of patients who received care from the poorest-performing hospitals.
David S. Sanders, Fannin Regional Hospital CEO, stated achievement of this HealthGrades rating is recognition of the excellent care and treatment of our patients on a consistent basis. This is the culture our physicians and staff have created and maintains on a daily basis in the care of our patients.
HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2009 to March 2010. HealthGrades identified those hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. These 339 hospitals were designated as 2011 Outstanding Patient Experience Award™ recipients. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award. Information on award recipients and the ratings methodology is available, free to the public, at www.healthgrades.com.
“It’s clear that patients are driving higher quality in our nation’s hospitals,” said Dr. Rick May, HealthGrades Vice President of clinical quality programs. “Hospitals like Fannin Regional Hospital take HCAHPS survey results very seriously and invest time and resources to ensure each patient’s experience is the best possible. This is yet another example of how transparency in health care drives quality.”
When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:
- 45% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
- 34% more patients responded that they always received help from staff quickly
- 24% more patients reported that the staff always explained their medications to them prior to administering them
- 19% more patients felt their pain was always well controlled
- 45% more patients reported that they would definitely recommend the hospital to their family or friends.
Fannin Regional Hospital received other notable distinctions from HealthGrades in 2011 including:
- Ranked Among the top 10 Hospitals in Georgia for Joint Replacement
- Five Star Rated for Joint Replacement and Total Knee Replacement
About Fannin Regional Hospital
Fannin Regional Hospital is a general acute care facility with 24 hour emergency room that has served the Tri-State area since 1977. Fannin Regional Hospital is located on highway 5 between Blue Ridge and McCaysville.
About HealthGrades
HealthGrades is America's most trusted, independent source of physician information and hospital quality outcomes. HealthGrades online properties are the nation's leading destination for physician search and empower more than 200 million consumers annually to make informed health care decisions.
Editor’s note: A full copy of HealthGrades Patient Experience report is available at www.healthgrades.com or by contacting Susan Kiker at Susan_Kiker@CHS.net or Sara Waterhouse at Sara_Waterhouse@chs.net.